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We're open on bank holiday Friday (8th May) to help support and care for our patients during the Coronavirus pandemic. Please call 0161 493 9101 or fill in an online consultation form. If we need to we will book you a video appointment so you don't need to leave your home. If we need to see you for a face to face examination, we will make you an appointment.
PLEASE DO NOT COME TO THE PRACTICE IN PERSON WITHOUT BEING ASKED TO.
From 1st September 2019 the practice have taken the decision to stop pharmacies from ordering repeat prescriptions on behalf of patients.
This does not effect the prescription collection service.
For future prescription requests, patients should make use of the following prescription ordering methods:
On line- ask at reception for details.
Post box - located next to the main entrance
Reception box - located on the corridor
Mail - to the practice address
The South Manchester Diabetic Eye Screening Programme will be changing from the 1st April 2019 to the Greater Manchester South Diabetic Eye Screening Programme.
Health Intelligence, the new provider, will continue the excellent service you currently receive and will be in touch to invite you to your next screening appointment.
If you use this service, you do not need to do anything
For further information please call Health Intelligence on 0161 464 3000 or email email@example.com More information at www.gmsouthdesp.co.uk or www.srft.nhs.uk/diabetic535/.
From 1st March 2019 any URGENT issues requiring a GP Telephone call back MUST be requested before 10am
To clarify- The telephone ring back system is for URGENT MEDICAL ISSUES ONLY where a patient cannot legitimately get into the surgery- (not for sick note requests or prescription issues)
If your issue does not meet the requirements- you will be expected to use the open access on the day before 10.30am or the following day.
Any requests for Housebound visits must also be received before 10am.
Friends & Family
Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. (This option is not currently available on line)
Test Results If you wish to telephone the surgery for test results please ring after 1.00pm. You should allow 3 to 5 days for the results to reach the practice (some test results may take longer) if any urgent treatment or follow-up is needed the practice will contact you. Enquiries about test results ordered by the hospital should be directed to the hospital not the practice.
The practice operates an open access surgery each morning allowing patients to be seen by a GP between the hours of 8.30am and strictly 10.30am. Please note this service cannot always allow patients a choice of GP and at times may incur a waiting time of 90 minutes especially on Mondays and Tuesday.
Patients may also book a routine appointment with any of the doctors in the practice by telephoning 0161 493 9101 or by calling in to the surgery. Appointments are normally available up to 48 hours in advance
Patients are also able to book and cancel appointments online and should make enquiries about this service with the reception staff (Photo ID will be required for access to this service)
If your doctor of choice has no free appointments within 48 hours, you will be offered an appointment with another doctor in the practice.
Please Click on the Patient Access picture to check your Appointments Online
Please Click on the Online Consult Picture to fill out an Online Form
Please note PATIENT ACCESS has recently been updated. You can now register and book your first appointment online. Your online account will initially be limited to booking one appointment, and can then be fully activated at the practice. You will now also be able to reset your user ID's and passwords online and therefore won't need to come into surgery.
Appointments for conditions requiring urgent consultation/treatment will always be accommodated the same day. It may not be possible to see the doctor of your choice.To request an urgent appointment you will need to let the receptionist know that you feel that your problem is urgent and they will try to fit you in.
In the afternoon we offer a limited number of urgent appointments for genuine medical problems requiring treatment that cannot wait until the next day.
It is helpful if you can plan ahead for non-urgent problems and repeat prescriptions. This helps us to keep space each day for urgent problems. Please do not misuse these appointments for conditions that can safely wait for a routine appointment.
If for any reason you are unable to attend or no longer need your appointment, please let us know as soon as possible to allow us to re-offer the appointment to someone else.
Most of our Patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse. In the course of events where demand is unpredictable, that cannot easily be remedied.
One thing that makes this more difficult to overcome is the problem of missed routine appointments – DNAs.
Where Patients have been declined routine appointments because the consultations are fully booked, it is at best disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released for others or telephones so late as to make it impossible to allocate to another Patient.
In 2014, the practice offered 57,354 GP/Nurse appointments. 6119 of these appointments, were not attended or cancelled and were therefore counted as DNAs
This is the equivalent of 60 full days of missed clinical appointments.
The cost in time and money is a burden to the National Health Service generally and the Practice in particular cannot sustain this.
Remember that your DNA is another Patient’s denied appointment.
There is great pressure on appointment availability. National policy is to encourage patients to expect to be seen within 48 hours, or on the same day for more urgent problems.
As a practice we would like to reduce the rate of DNAs, by the use of education, a certain amount of pressure, and by considering the removal of those who persistently waste our time.
Please click on the link to read our full policy
website/P84029/files/Practice DNA Policy.docx
If you are too ill to come to the surgery a home visit can be arranged. If at all possible please contact the surgery before 10.00am. Please be aware that you may be asked to speak to a nurse or a doctor when making a request for a home visit.
In most circumstances you should try to attend the practice. We have an up to date well equipped surgery where we can make the best assessment of your condition. In the average time it takes to make one home visit, the doctor can see 4-5 patients in the surgery.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
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