Appt

Appointments

The practice operates an online triage system each morning between the hours of 7.30am and strictly 9.30am. Please note this service cannot always allow patients a choice of GP but we will try to accommodate where possible. These completed forms go to the on call GP who will then allocate you an appropriate appointment. If you are given an access code you need to input that into the form to continue. This allows us to match the form to your patient records. 

If you are unable to complete this form please ring reception 0161 493 9101 between the hours of 0800 and 9.30am and the reception team will complete for you. They will require appropriate information for the doctor so please be understanding of the need for questions. Please also be aware call waiting times between these hours maybe longer than anticipated due to the high volume of calls. 

Please find the link for Patient Triage below. Click the Blue text to open the form.

florey.accurx.com/p/P84029

Patients are also able to cancel appointments online and should make enquiries about this service with the reception staff
(Photo ID will be required for access to this service) 

If your doctor of choice has no free appointments within 48 hours, you will be offered an appointment with another doctor in the practice.

Please Click on the Patient Access picture to check your Appointments Online                 

Patient Access

Please note PATIENT ACCESS has recently been updated. You can now register online. You will now also be able to reset your user ID's and passwords online and therefore won't need to come into surgery.

Urgent Appointments

Appointments for conditions requiring urgent consultation/treatment will always be accommodated the same day. It may not be possible to see the doctor of your choice. To request an urgent appointment you will need to complete the triage form and let the team know that you feel that your problem is urgent and they will try to fit you in.

In the afternoon we offer a very limited number of urgent appointments for genuine medical problems requiring treatment that cannot wait until the next day.

It is helpful if you can plan ahead for non-urgent problems and repeat prescriptions. This helps us to keep space each day for urgent problems. Please do not misuse these appointments for conditions that can safely wait for a routine appointment.

Cancellations

If for any reason you are unable to attend or no longer need your appointment, please let us know as soon as possible to allow us to re-offer the appointment to someone else.

Missed Appointments (DNA's)

Most of our Patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse. In the course of events where demand is unpredictable, that cannot easily be remedied.

One thing that makes this more difficult to overcome is the problem of missed routine appointments – DNAs.

Where Patients have been declined routine appointments because the consultations are fully booked, it is at best disappointing when one of those booked appointments does not turn up and has not contacted the Practice to cancel the appointment so that it can be released for others or telephones so late as to make it impossible to allocate to another Patient.

In 2014, the practice offered 57,354 GP/Nurse appointments. 6119 of these appointments, were not attended or cancelled and were therefore counted as DNAs

This is the equivalent of 60 full days of missed clinical appointments.

The cost in time and money is a burden to the National Health Service generally and the Practice in particular cannot sustain this.

Remember that your DNA is another Patient’s denied appointment.

There is great pressure on appointment availability. National policy is to encourage patients to expect to be seen within 48 hours, or on the same day for more urgent problems.

Aim

As a practice we would like to reduce the rate of DNAs, by the use of education, a certain amount of pressure, and by considering the removal of those who persistently waste our time.

 

Please click on the link to read our full policy

website/P84029/files/Practice DNA Policy.docx

 

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