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Bank Holiday - Please Note 

We're open on bank holiday Friday (8th May) to help support and care for our patients during the Coronavirus pandemic. Please call 0161 493 9101 or fill in an online consultation form. If we need to we will book you a video appointment so you don't need to leave your home. If we need to see you for a face to face examination, we will make you an appointment.


COVID-19 Patient Statement 23.03.20

COVID-19 Information

Patient Notice re Prescriptions

From 1st September 2019 the practice have taken the decision to stop pharmacies from ordering repeat prescriptions on behalf of patients.

This does not effect the prescription collection service.

For future prescription requests, patients should make use of the following prescription ordering methods:

On line- ask at reception for details.

Post box - located next to the main entrance

Reception box - located on the corridor

Mail - to the practice address

Manchester Diabetic Eye Screening

The South Manchester Diabetic Eye Screening Programme will be changing from the 1st April 2019 to the Greater Manchester South Diabetic Eye Screening Programme.

Health Intelligence, the new provider, will continue the excellent service you currently receive and will be in touch to invite you to your next screening appointment.

If you use this service, you do not need to do anything 

For further information please call Health Intelligence on 0161 464 3000 or email More information at or

Notification of Change

From 1st March 2019 any URGENT issues requiring a GP Telephone call back MUST be requested before 10am

To clarify- The telephone ring back system is for URGENT MEDICAL ISSUES ONLY where a patient cannot legitimately get into the surgery- (not for sick note requests or prescription issues)

If your issue does not meet the requirements- you will be expected to use the open access on the day before 10.30am or the following day.

Any requests for Housebound visits must also be received before 10am.

Fax Machine

Please be advised- we no longer have a fax machine - 

Friends & Family

Please click for more info about friends & Family
Dear All
We have recently introduced a facebook page as part of our plan to improve communications with our patients. Please click on the link at the bottom of this page to like us and join us in the bid to spreading the word about our practice and the services we provide.


Keep yourself up date with our practice notifications by liking us or click on the link at the bottom of this page to sign up to our page
Website Promotion
We would like to encourage more of our patients in the use of this website in order to obtain a wide variety practice/health information, appointment bookings and prescription requests. We would be very grateful if you would join us in this promotion and encourage any friends or relatives to sign up with for use of the practice website.
Patients may book a routine appointment with any of the doctors in the practice by telephoning 0161 493 9101 or by calling in to the surgery. Appointments are released every morning at 8am for the afternoon 48 hours later.
We operate open access every morning, where you can be seen by the next available GP. The Gp's operate this service from 8.30am- 10.30am. Please note you can book in at reception from 8am.
We are unable to guarantee the GP of your choice unless the GP has given you a review slip. Please be advised that some days can be busy and result in longer waiting times.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. (This option is not currently available on line)

Test Results
If you wish to telephone the surgery for test results please ring after 1.00pm. You should allow 3 to 5 days for the results to reach the practice (some test results may take longer) if any urgent treatment or follow-up is needed the practice will contact you. Enquiries about test results ordered by the hospital should be directed to the hospital not the practice.


Dear Patient

As you will be aware the COVID-19 Pandemic has gained a significant foothold in our country. Health Services, including Hospitals and GP Practices, will be working tirelessly and well beyond their safe capacity levels to help the sickest and most vulnerable patients. 

To reduce the spread of COVID-19 Benchill Medical Practice are doing telephone consultations to assess patients and only bringing patients in if they feel they need to be seen, once they have been assessed.

Latest Figures & COVID 19

Symptoms of COVID-19
If you have symptoms of COVID-19 (A high temperature of 37.8 or higher or a new continuous cough) then you have a responsibility to self isolate at home for 7 days. 

NHS UK Information of COVID 19

People who live in the household will also need to self-isolate for 14 days incase they develop any symptoms. If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, please try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, please try to keep away from each other as much as possible.

People with symptoms of COVID-19 do not need testing unless they are seriously ill and require hospital admission. 

If you are concerned that you or your child are seriously ill or you develop breathlessness then please use the NHS 111 Online Service. DO NOT ATTEND YOUR GP OR HOSPITAL A&E for the safety of our entire community, particularly the vulnerable and those at high risk. 

Only use the NHS 111 Online Service if you feel you cannot cope with your symptoms at home, your symptoms gets worse or your symptoms do not get better after 7 days. 

NHS 111 Online Service

Only call NHS 111 if you cannot get online help. 

Self Isolation
Please find the following link from the Government Website regarding staying at home.
Staying at Home Guidance
People that are self-isolating are now to Self Certificate for 14days instead of 7.

If you are self-isolating this form will need completing on your return to work.
Self Certificate Form

You can also fill out this form on the NHS Website.
Self Isolation Note

Citizens Advice Bureau
We are aware that many people are significantly concerned about job security, loss of income and the knock on effect COVID-19 may have on their lives and ultimately their health and wellbeing. Citizens Advice Bureau want to emphasise their support is still available during these difficult times.

Please the link below for further information about Citizens Advice Bureau. 
Citizens Advice Bureau & COVID-19

If you would like them to contact you about any support or advice please complete the following form and email the completed form back to
Citizens Advice Referral Form

Upon receipt of referral, Citizens Advice will make a first attempt to contact the patient in no more than 2 working days. Please be aware that calls will come from a withheld number.

Useful Links Relating to COVID-19

COVID19 - Patient Data Processing Notice
Website: Sick Pay and COVID-19
Website: C
OVID 19 Guidance in Different Language
Website: Covid-19 Guidance On Social Distancing and For Vulnerable People
Website: Employee Assistance Programme
Poster: Employee Assistance Programme 
Website: COVID 19 Manchester Community Response
Website: Coronavirus Advice and Resources
Website: Coronavirus Extremely Vulnerable
Poster: Advice for Parents During COVID-19
Poster: Privacy Notice re COVID-19

Support / Help Line Numbers for Manchester
Poster: Manchester Support Helpline Numbers
Poster: Manchester Support Helpline Numbers
Poster: Manchester Support Helpline Numbers
Poster: Mental Health Support for Under 18's

Thank you for your understanding and co-operation at this unprecedented time.

Benchill Medical Practice

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