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Noticeboard

Patient Notice

Please note- we will be closed on Bank Holiday Monday- 26th August 2019

Please order your repeat Prescriptions by Wednesday 21st August in order for them to be ready on time if you need them whilst we are closed.

Patient Notice re Prescriptions

From 1st September 2019 the practice have taken the decision to stop pharmacies from ordering repeat prescriptions on behalf of patients.

This does not effect the prescription collection service.

For future prescription requests, patients should make use of the following prescription ordering methods:

On line- ask at reception for details.

Post box - located next to the main entrance

Reception box - located on the corridor

Mail - to the practice address

Manchester Diabetic Eye Screening

The South Manchester Diabetic Eye Screening Programme will be changing from the 1st April 2019 to the Greater Manchester South Diabetic Eye Screening Programme.

Health Intelligence, the new provider, will continue the excellent service you currently receive and will be in touch to invite you to your next screening appointment.

If you use this service, you do not need to do anything 

For further information please call Health Intelligence on 0161 464 3000 or email enquiries.gmsouthdesp@nhs.net More information at www.gmsouthdesp.co.uk or www.srft.nhs.uk/diabetic535/.

Notification of Change

From 1st March 2019 any URGENT issues requiring a GP Telephone call back MUST be requested before 10am

To clarify- The telephone ring back system is for URGENT MEDICAL ISSUES ONLY where a patient cannot legitimately get into the surgery- (not for sick note requests or prescription issues)

If your issue does not meet the requirements- you will be expected to use the open access on the day before 10.30am or the following day.

Any requests for Housebound visits must also be received before 10am.

Fax Machine

Please be advised- we no longer have a fax machine - 

Friends & Family

Please click for more info about friends & Family http://www.benchillmedicalpractice.co.uk/info.aspx?p=9
 
FACEBOOK
Dear All
We have recently introduced a facebook page as part of our plan to improve communications with our patients. Please click on the link at the bottom of this page to like us and join us in the bid to spreading the word about our practice and the services we provide.
 
 

 

 
 
FACEBOOK
Keep yourself up date with our practice notifications by liking us www.facebook.com or click on the link at the bottom of this page to sign up to our page
 
Website Promotion
We would like to encourage more of our patients in the use of this website in order to obtain a wide variety practice/health information, appointment bookings and prescription requests. We would be very grateful if you would join us in this promotion and encourage any friends or relatives to sign up with for use of the practice website.
 
 
 
 
 
 
 
Appointments
Patients may book a routine appointment with any of the doctors in the practice by telephoning 0161 493 9101 or by calling in to the surgery. Appointments are released every morning at 8am for the afternoon 48 hours later.
We operate open access every morning, where you can be seen by the next available GP. The Gp's operate this service from 8.30am- 10.30am. Please note you can book in at reception from 8am.
We are unable to guarantee the GP of your choice unless the GP has given you a review slip. Please be advised that some days can be busy and result in longer waiting times.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. (This option is not currently available on line)

Test Results
If you wish to telephone the surgery for test results please ring after 1.00pm. You should allow 3 to 5 days for the results to reach the practice (some test results may take longer) if any urgent treatment or follow-up is needed the practice will contact you. Enquiries about test results ordered by the hospital should be directed to the hospital not the practice.

GP TRAINEESGP Training

We are a GP training practice which means that we have trainee GP’s working in our practice for 6 or 12 month placements.

 

The trainees are fully qualified doctors who have already been working in hospitals for at least 2 years, and in many cases for much longer, and you may have already met them in their former roles. When working in the practice their work is supervised by our two trainers, Dr Selby and Dr Norris, who will be available for advice.

 

We welcome the fresh approaches our trainees bring and find it a stimulating experience to have them working with us. As part of their training these doctors will sometimes need to video their consultations: you will always be asked for your consent if videoing is planned, and you may decline if you do not want to be videoed. However, it would be greatly appreciated if you do consent, in the sure knowledge that your confidentiality will be respected and that you are contributing to the development of our future GP’s.

Practice Management

Melanie Potts (f)
DIP, RSA – Practice Manager

Administration

The team comprises IT and secretarial staff who work in collaboration with the clinicians to ensure the behind the scenes work is effectively carried out so that you receive a smooth efficient service from the practice.

Reception

Our Reception Manager is called Rachel Wood

The receptionists are often the first people you have contact with at the surgery. Theirs are the voices at the end of the telephone when you make an appointment or an enquiry, the faces you see when you make an appointment or pick up your prescription. Their duties are multi skilled and essential to the effective operation of a busy GP practice. The receptionists are trained to help you with any queries or questions you might have about the practice or its services. There are occasions when the receptionist may need to ask you for personal information. Please do not be offended by this as they are following necessary procedures and all information is treated in the strictest confidence at all times. Please be courteous to our staff as they are there to help you.

 
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